Privacy Policy
Last updated: October 23, 2026
This policy explains what information Ruqaya AI (operated by Syed Ashraf Rizvi, sole proprietor) collects, why, and what you can do about it. It covers our customers (the businesses that sign up) and the people who call our customers' Ruqaya AI numbers.
1. Information we collect
- From customers: name, business name, email, phone numbers (including any emergency transfer number), business hours, services and the other details you give us to set up your receptionist.
- From callers: the caller's phone number, the call recording, a written transcript and an AI-made summary, plus anything the caller chooses to say, such as their name, address or reason for calling.
- From website visitors: what you type into our demo form, and basic technical data our hosting provider logs (such as IP address and browser type). We do not use any cookies on our public website, and our fonts are hosted on our own server, so no data is sent to Google Fonts. Our checkout is run by Paddle, which may use its own cookies under its own privacy policy.
- Payment details: handled entirely by Paddle. We never see or store your full card number.
2. How we use it
- To answer calls, send you call summaries, and run your dashboard and minute counts.
- To set up, support and bill your account, and send service emails (such as usage alerts).
- To review and improve your script (for example, the Pro monthly tune-up).
- To keep the service secure and meet legal obligations.
3. We do not sell your data
We do not sell or rent personal information, and we do not share it for advertising.
4. Service providers we use
We share data only with providers that help us run the service:
| Provider | What they do |
|---|---|
| Retell AI | Voice AI that answers calls, records and transcribes them |
| Twilio | Phone numbers and call connection |
| Netlify | Hosting for our website and dashboards |
| Zoho | Email (call summaries and support) |
| Paddle | Payments, invoices and tax, as our Merchant of Record |
These providers may process data in the United States and other countries. We may also disclose information if the law requires it.
5. Call recording
Calls to Ruqaya AI numbers are recorded and transcribed, and callers hear "this call may be recorded" at the start. Our customer (the business you called) controls these recordings and is responsible for recording-consent laws. If you called a business and want your recording deleted, contact that business or email us.
6. How long we keep data
- Call recordings, transcripts and summaries: kept while the customer's account is active, and deleted within 30 days after the account is closed, unless the customer asks us to delete them sooner.
- Account and billing records: kept as long as needed for tax and legal reasons.
- Demo form messages: kept up to 12 months.
7. Your choices and rights
You can ask us to see, correct, export or delete your personal information by emailing info@ruqayaai.com. We will reply within 30 days. Depending on where you live (for example California), you may have additional rights under local law, and we will honor them.
8. Security
We use HTTPS, private dashboard links, a password-protected admin area and access controls with our providers. No system is perfectly secure, but we work to protect your data and will tell affected customers promptly about any breach that affects them.
9. Children
Our service is for businesses and is not directed at children under 13.
10. Changes and contact
We will post changes here and email customers about significant changes. Questions: info@ruqayaai.com.