Refund Policy

Last updated: October 23, 2026

1. 14-day money-back guarantee

If you are a new customer and not happy, email us within 14 days of your first payment and we will refund your first month's subscription in full. No questions asked. This applies to your first subscription only.

2. Setup fee

Where a $99 setup fee applies, it is refunded in full if we are unable to get your receptionist live. Once your receptionist is live and working, the setup fee is non-refundable, because the setup work has been done.

3. After the first 14 days

You can cancel anytime. Cancellation takes effect at the end of your current billing period and you will not be charged again. We do not give partial refunds for unused days or unused minutes in a month that has already started, unless required by law.

4. Extra minutes

Extra minutes ($0.20 per minute) are only charged if you opted in. If you believe you were charged for minutes in error, tell us within 30 days and we will check and refund any mistake.

5. Service problems

If the service is down for a significant time because of a problem on our side, contact us and we will offer a fair credit or refund.

6. How to request a refund

Email info@ruqayaai.com with your business name and the email used at checkout. You can also request a refund directly from Paddle at paddle.net.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it.