Terms of Service
Last updated: October 23, 2026
These Terms of Service ("Terms") are an agreement between you and Syed Ashraf Rizvi, a sole proprietor doing business as Ruqaya AI ("Ruqaya AI", "we", "us"). By signing up for or using the service at ruqayaai.com, you agree to these Terms. If you are signing up for a business, you confirm you are allowed to accept these Terms for it.
1. What we provide
Ruqaya AI is an AI phone receptionist for small businesses. We give you a US phone number answered by an AI voice assistant. It answers calls 24/7, greets callers using your business details, answers common questions, collects caller details and appointment requests, and emails you a summary of each call. You also get an online dashboard showing your minutes used and your call history.
The AI assistant tells callers it is an AI when asked, and tells callers that the call may be recorded.
2. Plans and pricing
| Plan | Price | Minutes per month | Includes |
|---|---|---|---|
| Starter | $39/month | 150 | 24/7 AI answering, caller details emailed to you, customer dashboard |
| Growth | $79/month | 350 | Everything in Starter, plus live transfer of emergency calls to a phone number you choose |
| Pro | $129/month | 700 | Everything in Growth, plus a monthly call review and script tune-up, and priority support |
- Prices are in US dollars. Applicable sales tax or VAT may be added at checkout.
- Setup fee: setup is free for our first 3 customers. After that, a one-time setup fee of $99 applies, shown at checkout.
- Unused minutes do not roll over to the next month.
- We may change prices with at least 30 days' notice by email. Changes apply from your next billing period after the notice.
3. Payments
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Your subscription is billed monthly in advance, starting on the day you sign up, and renews automatically each month until you cancel. Paddle's own buyer terms also apply to your purchase.
4. Minutes and extra minutes
Minutes are counted from the time the AI answers a call until the call ends, including time spent on a live transfer while our line is connected.
- If you opt in to extra minutes at signup or later in writing, calls beyond your plan's minutes are charged at $0.20 per minute, billed after the month ends.
- If you do not opt in, you will never be charged for extra minutes. When you reach your limit, the receptionist switches to a short "take a message" mode for the rest of the month: it still answers, takes the caller's name, number and message, and emails them to you.
- We email you when you have used 80% and 100% of your minutes.
5. Cancelling
Plans are month to month with no long-term contract. You can cancel at any time by emailing info@ruqayaai.com or through the link in your Paddle receipt. Cancellation takes effect at the end of your current billing period; the service keeps working until then and you will not be charged again. Refunds are covered by our Refund Policy.
6. Your responsibilities
- Call recording laws. Calls are recorded and transcribed. Our greeting says "this call may be recorded", but some US states require all parties to consent to recording. You are responsible for making sure your use of the service follows the recording, consent and privacy laws that apply to you and your callers.
- Call forwarding. You are responsible for setting up and maintaining call forwarding from your business line to your Ruqaya AI number, and for any charges from your own phone provider.
- Accurate information. You must give us accurate business details (hours, services, prices, emergency transfer number). The AI relies on what you give us.
- Lawful use. You may not use the service for spam, robocalls, harassment, fraud, or anything illegal, or to collect sensitive data such as card numbers or medical records over the phone.
- Keep your dashboard link private. Anyone with the link can see your call history.
7. Important limits of the service
- Not an emergency service. Ruqaya AI is not a 911 or emergency service and must not be relied on for emergencies. Callers with an emergency should hang up and call 911.
- AI can make mistakes. The AI may mishear callers, give incomplete answers, or get details wrong in a summary. Please check important details with the caller before acting on them.
- Live transfer (Growth and Pro) depends on the number you give us being available; if it is not answered, the AI takes a message instead.
- The service depends on third-party providers (such as telephone networks and voice AI providers) and the internet. We aim to keep it running at all times but cannot promise it will be uninterrupted or error-free.
8. Suspension
We may pause your service if a payment fails and is not fixed within 7 days, or if you break these Terms. We will email you first unless the misuse is serious or illegal.
9. Your data
You own your business information, call recordings and transcripts. You allow us to use them only to provide and improve your service. See our Privacy Policy.
10. Disclaimer and limit of liability
The service is provided "as is" and "as available". To the fullest extent the law allows, we are not responsible for lost business, lost profits, missed calls, or indirect or consequential damages, and our total liability for any claim is limited to the amount you paid us in the 3 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.
11. Changes to these Terms
We may update these Terms. If a change is significant, we will email you at least 14 days before it takes effect. Continuing to use the service after that means you accept the new Terms.
12. Contact
Ruqaya AI, operated by Syed Ashraf Rizvi (sole proprietor), Pakistan. Email: info@ruqayaai.com. For order and billing questions you can also contact Paddle via paddle.net.